quality engineering ebooks


Total Quality & Organizational Change Management 

change management process


Up
MORE MANAGEMENT
Business Engineering
Maintenance Policies 2
Total Productive Maintenance PPT
Maintenance Reliability PowerPoints
EAM Systems PowerPoints
Planning & Scheduling Powerpoint
SOP development - 2
Process Risk Management
Engineering Project Management
System Engineering Reports
Business Report Writing
Project Management Reports
Accuracy Controlled Enterprise
Defect - Failure True Cost
True Downtime Cost Analysis 2
Operational Intg. Management
Work Order System
Total Quality Management
Emergency Power Plan
Facility Management
Maintenance Policy ...
Asset Management Toolkit
Writing SOP
Process Hazards Analysis
Process Safety Audit
Performance Based Safety
Fault Tree Analysis
Criticality Analysis
Lean Manufacturing
Maintenance Advisor
Key Performance Indicator
Maintenance Excellence
CMMS Advice
CMMS Selection Kit
CMMS Insider's Guide
Silver Reliability Training
Gold Reliability Training
In House Training
Maintenance Bible
Asset Management
Ebooks on CD
Maintenance Planning CD
SOP Training
Project Management Training
Inventory Control CBT

 

 

 

 

 

 

"Q-Course: Total Quality & Organizational Change Management" 

Q-Course: Quality & Organization

By Bob Legrand

New Revised Edition - 2008

total quality management Implementation

Free Quality Course sample - Contents

Q-Course: Quality & Organization Ebook
ISBN: 1-4116-1020-2 (Electronic copy of ISBN: 1411610202 Newly Revised Edition - 2008)
Description:  

"This book is for everyone involved in quality in an organization. This book will help your obtain total quality management, a must read for the organizational change management process. Also offers experiences in testing & quality standards and methodologies of TMap, Testframe, ITIL, ISO 9001, TQM, Prince2, RUP, CMM, TMM, ISEB."

This book is for everyone involved in quality in an organization. That is everyone. Not only testers and quality assurance people are involved in quality. Also the people responsible for the quality of machines, personnel, training, finance, products, materials, services, methods, procedures, you name it. And especially the management that is responsible for everything in the organization, also the optimal organization of the processes, so that the highest possible quality is realized at a minimum of time and cost.

The general message of this book is: Do what is really necessary and skip what is not. Quality is placed in a broad perspective; it is much more than just the product quality. Organizational aspects are discussed. Also human processes like personal development and self respect are part of quality. We will get into that in chapter 5, where we will discuss every aspect of changes in the organization.

Publisher's Note: The author is also the author of quality courses currently used in Universities today. His Q-Courses will show you how to implement Quality yourself. The Quality Courses advise you to buy the "Q-Course Quality & Organization" book first. Currently in Germany it is possible to do a Q-Course Foundation Course including an exam that is a state approved part of recognized vocational and higher education programs in IT. Also in the UK and the US there is an increasing interest in the Q-Courses for obvious reasons.

Email with download link sent immediately after purchase with automated system.

Price:  US$19.99  (238 pages of quality !!)

buy quality ebook

Shop More

Automated download system is powered by our preferred method of payment, secure Pay Pal. (After purchase, you receive an email with download link.) If you prefer us to manually process your order or would like to mail or fax order in, please click CD and Book Order Form on our secure servers at BIN95.

What is an 'Ebook'? - Why Buy Ebooks?

 

Industrial manufacturing services provider you can trust.

 


Table of Contents

1. The Development Process..................... 6

1.1 The General Development Model ............................ 6

1.2 Development Quality Requirements ....................... 9

1.3 Creating Testable Product Specifications ............. 14

1.4 Modeling Product Properties for Design .............. 18

1.5 UML Modeling...................................................... 22

1.6 Modeling Business Processes ............................... 34

1.7 Use of diagrams in projects.................................. 37

1.8 Quality in the Development Process..................... 38

CMM.................................................................. 38

CMMI................................................................ 42

TQM.................................................................. 46

PMMM............................................................... 50

P-CMM .............................................................. 51

1.9 Review of the Development Project ..................... 53

2. Quality in the Organization...................................56

2.1 Standards in the Project Organization.................. 56

Prince 2 ............................................................ 56

ITIL .................................................................. 59

CobiT ................................................................ 64

2.2 General Quality Standards ................................... 68

ISO9001 ........................................................... 69

2.3 Improvement of the Quality Process.................... 73

2.4 Quality in the Production Process ........................ 79

2.5 Planning of a Development Project ...................... 88

2.6 Risk analysis and risk management ..................... 97

2.7 Use of Metrics in Project Planning...................... 104

2.8 Management of Changes .................................... 110

2.9 Implementation Management ............................ 113

2.10 Management of Project Information.................. 115

3. The Structured Testing Process...........118

3.1 Test Process Definitions ..................................... 118

3.2 Test Organization............................................... 122

TMM.................................................................123

TMap ...............................................................126

TPI ..................................................................127

TTCN-3 ............................................................129

3.3 Testing the Specifications .................................. 130

3.4 The Test Types ................................................... 135

3.5 The Test Plan ..................................................... 138

3.6 Modelling Functional Tests ................................. 141

Cause-Effect Diagram......................................141

Decision Diagram ............................................150

3.7 True Testing and False Testing........................... 153

3.8 Creating Logical and Physical Test Cases ........... 161

3.9 Findings Registration and Handling.................... 170

3.10 Setting up a Test Environment ........................... 172

3.11 Controlled Testing.............................................. 178

3.12 User Interface Testing ....................................... 182

3.13 Automated Testing............................................. 186

3.14 Testing without Product Specifications .............. 193

3.15 Report of Test Results ........................................ 198

3.16 Review of the Testing Process............................ 200

3.17 Case study.......................................................... 203

4. Change Processes in the Organization............210

4.1 The Life Cycle of the Organization...................... 210

4.2 Human Processes in the Organization................ 213

4.3 Changes in the Organization .............................. 218

4.4 Change Models applied in Organizations ............ 224

4.5 Q-Course: the Road to Quality............................ 234

Index ....................................................................................236

References ..........................................................................238

Price:  US$19.99

buy quality ebook now

Shop Moreview quality shopping cart

Automated download system is powered by our preferred method of payment, secure Pay Pal. (After purchase, you receive an email with download link.) If you prefer us to manually process your order or would like to mail or fax order in, please click CD and Book Order Form on our secure servers at BIN95.

  

Viewers understands that any content or other information offered on or through FeedForward.com.au is provided for informational purposes only. Viewers should evaluate any content or other information offered on or through FeedForward.com.au in light of viewer's own individual circumstances. © 2016 Feed Forward - A subsidiary of Business Industrial Network